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Manager Customer Service
PANAMA CITY FL 32402
Category: Public Utilities, Telecommunications , Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-89671694

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Graybar

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Summary

  Job posted:   Wed May 16, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Manager Customer Service
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

*Purpose*
Assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures; direct all administrative, customer service, and logistics activities to help the Company achieve its sales, financial, and service goals.




* Supervise customer service, administrative, warehouse, and transportation functions and related personnel to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service.
* Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues, and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements.
* Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all inventory closing work.
* Set branch schedules, and establish specific procedures to meet local service requirements; resolve local service failures, and take necessary action to prevent recurrences; call or visit customers to ensure service expectations are being met; host customer tours of branch when appropriate.
* Assist Branch Manager in managing the profitability, expenses, and assets of the branch.
* Other duties as assigned
*Requirements*
Minimum Job Requirements
Minimum of 1 year experience required: Entry level management position for an individual with some operations experience
High school diploma or GED required

Preferred Job Requirements
Equivalent business or operations experience preferred
Two-year degree preferred

*Knowledge, Skills, Abilities*
Knowledge


* Knowledge of wholesale distribution industry and supply chain management principles
* Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes
* Knowledge of the Company's products and service offerings
* Knowledge of the Company's internal and external quality goals and standards
* Knowledge of continuous improvement processes
* Knowledge of SAP
* Knowledge of Microsoft Office Suite
Skills


* Oral and written communication skills
* Computer skills
* Supervisory and leadership skills
* Problem solving and conflict resolution skills
* Organizational and time management skills
Abilities


* Ability to effectively supervise staff and achieve results through others
* Ability to effectively train and instruct in both group setting and one-on-one
* Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of Branch
* Ability to effectively present company services and quality standards to customers
* Ability to handle customer complaints and mediate customer disputes
* Ability to motivate and influence others
*Working Conditions*
Traditional office environment.

EOE Minorities/Females/Protected Veterans/Disabled
Click the link to view your equal employment rights (EEO Is the Law) -_self_print_poster.pdf



**Title:** *Manager Customer Service*

**Location:** *Florida-Panama City*

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