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In House Marketer- Panama City Beach
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674230

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
In House Marketer- Panama City Beach
**Position Summary** :

Position Summary - The candidate will greet all resort guests staying at the Resort and pitch them for an update. Additional responsibilities include - providing excellent customer service and thorough knowledge of resort amenities and area entertainment offerings. Phone follow-up is required to chase any guests not booked for a sales update. Must be able to work morning and evening shifts, including holidays and weekends.

Description of Duties:

+ Greet guests at the Inhouse check in area and pair them up with their Sales Representative.

+ Assist with daily functions to run the department efficiently.

+ Create and ensure follow-up calls are being continuously made for the Daily "Missed List"

+ Chase down "No Contact" and "Refused Tour" opportunities

+ Maintain accurate records (daily penetration, tour manifest, master)

+ Assist guests with direction and information of local attractions

+ Keep in constant communication with tour reception and welcome center

+ Answer phones and direct calls to the appropriate departments

+ Other duties as required

+ Continue the general order after day manager leaves

Minimum Qualifications Required:

+ Ability to act fairly with fellow teammates

+ Energetic, outgoing and courteous personality

+ Basic computer skills

+ Must have good phone skills

+ Must be able to work a flexible schedule

+ Previous customer service skills with the ability to service both internal and external customers

+ Proficiency in Word and Excel

+ Clear, concise written and verbal communication skills

+ Ability to work independently without supervision. Self-motivated

+ Decision making skills

+ High school diploma or equivalent (GED)

Preferred Qualifications:

+ In-house marketing experience and/or OPC/CMP experience

+ Sales/marketing experience

+ Must be organized and have basic computer skills

+ CRS and mainframe knowledge

+ Honesty, integrity, and fairness is essential

+ Knowledge of the In-House systems and department flow

+ Ability to write an organized and articulate daily shift report

+ Coaching and mentoring skills

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